Terms and Conditions

Please kindly read our terms and conditions carefully:

On booking online or signing our booking form when making reservation over the phone, fax or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party.!

By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes. Continuing to use the site after a change has been made is your acceptance of those changes:


All services should be booked through our hotel.The contact address and telephone / facsimile are as bellow:


Head Office: 024 Dong Loi Str, Sapa District, Lao Cai City,Vietnam

Official Web: http://www.chaulonghotel.com

Hot Mail:  fo@chaulonghotel.com.vn

OfficeTel: +84-20-3871245 * Fax +84-20-3871844

Hotline: (+84) 914.602.529


Upon receipt of your request, Chau Long Hotel’s team will check and inform you about availability. Your booking is considered confirmed when we receive your acknowledgment.

Hotel Voucher:

Hotel Vouchers will be issued to you after we receive your final confirmation.


In some cases, to hold your reservation, Our hotel will require your credit card details or guarantee. We will email you a credit card authorization form. To validate the guarantee, you will have to fill the form with all required details and return to us by fax or email.


A deposit of minimum 50% (depend on each booking) will be requested to guarantee all reservations. This deposit can be made by Bank Transfer to our company’s account advised below. And the rest of the amount can be paid upon arrival in Sapa or Our Hotel Adress offices in by your CASH or credit cards: Visa, Master, American Express….


Payment can be made by Bank Transfer payable to our Bank Account, and all banking service charges will be borne (bear) by the payee.

Name of Beneficiary : Phạm Cao Vỹ

Beneficiary’s Personal Address:  Transaction office Sapa

Name of Beneficiary’s Bank :  Bank for Investment and Development of Vietnam

Address of Beneficiary’s Bank : http://bidv.com.vn/

Beneficiary’s Account No.: 37610000000072

Swift Code :


With booking online :

– Any cancellation received within 5 (five) days prior to the arrival date =>  50% of the total price of the reservation will be charged.

– Any cancellation received within 3 (three) day prior to the arrival date or no-show => 100% of the total price of the reservation will be charged.

– A request to shorten your stay after checked in to the Hotel will be treated as a no-show.


Refunds and their method will be affected as agreed between you and Hotel unused services, and timely cancellations. Again, we will not charge you any amount for our work, however bank fees, if applicable, will be for your account. For Further More Detail of payment, Pls direct contact at: fo@chaulonghotel.com.vn

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Chau Long hotel 2 ( New Wing)

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Chau Long paranoma at night time

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Room decoration at Chau Long hotel 2