Frequently Asked Questions

Frequently Asked Questions

1, Check-In / Check-Out

What time am I able to check-in?

You are able to check-in  14h00.  (Check in time 14:00, free early check in subject to availability)

What time should I check-out by?

You should check-out  before 12am at noon. (Check out time 12:00, free late check out subject to availability)

My train arrives early in the morning; will it be possible to check-in early?

Please be advised our standard check in time is any time after 2pm (14h00). To guarantee an early check-in, it is necessary to book the previous night. If rooms are available, an early check-in may be possible. You are welcome to leave your luggage storage without any fee.

My train leaves late in the day; will it be possible to check-out late?

Should you wish to retain your room after 12am noon (12h00), please arrange with reception at your chosen hotel. All rooms subject to availability.The following charges may apply: 50% of the price of the room before 3pm (15h00); the full price of the room after 3pm (15h00).

2, Existing Accounts

What happened to my existing account from the previous Chau Long  Sapa Hotel website?

Unfortunately we have been unable to migrate our existing guest accounts to the new website. Please would you therefore create a new account when making your next booking.

3, Hotel Facilities

Is wireless internet available at all of your hotels?

Wireless internet is available at our hotel lobby, free of charge. Free internet access is also available in all rooms at the Chau Long Hotel

Is breakfast included in the price of my room?

A buffet breakfast is included in the room rate.. Breakfast is served between 6h30am and 9h30am

Is room service available at all of your hotels?

Room service is available for lunch and evening meals at the Chau Long Hotel, Room service is also available at 10pm (22h00)

Is a laundry service available at all of your hotels?

Laundry and dry-cleaning requests can be arranged with the Housekeeping Department at our hotel, with the exception of the Hotel where they can be arranged through the Front Desk.

Are safety boxes available at our hotels?

Please contact Reception then get the safety key from there. 

4, Cancellation policy

What is your full cancellation policy?

Reservations can be cancelled or amended free of charge up to  05 days before check in date.

5, Luggage room

Will there be a luggage room at the hotel?

A luggage room is available at our hotel, please contact the bellboy desk.

How much does the luggage room cost to use?

Free of charge for all of guests when stayed at Chau Long Hotel.

6, Train transfers

Can I arrange train transfers at the hotel?

Train transfers from the hotel to the Railway Station can be arranged through the Front desk office at Chau Long Sapa hotel. Please note these transfers are chargeable.

what is the best way of getting to the hotel?

Need to find alternative transportation. For more information on the Lao Cai public bus and other transport options, visit

7, Transport

What is the best way to travel around SAPA or LÀO CAI?

The cheapest and easiest way to travel around SAPA, you can take a moto-bike taxi, taxi,

Please feel free to contact us or front desk office at anytime if further information is needed.

8, Car Parking

Is there car parking available at all of your hotels?

Car parks are available in our hotel.

9, Pets

Are pets permitted in any of your hotels?

Pets are not permitted in any of our hotel, with the exception of certified service assisting disabled guests. 

10, Bedroom Facilities/ Children/Extra Beds

Are disabled rooms available at all of your hotels?

Yes available.

Are tea and coffee-making facilities, and shampoo and shower gel, available in every room?

A kettle, cup and saucer, and sachets of tea, coffee, milk and sugar are available in every one of our rooms, Shampoo and shower gel are provided in the rooms. They may be requested from the Housekeeping Department .

Are hairdryers, universal adapters and fridges available at all of your hotels?

Yes, all available on request

Are baby cots available at all of your hotels?

Baby cots, free of charge, subject to availability.

Are extra beds available at all of your hotels?

Extra bed availability and incur an additional charge of £26.00 per night. A limit of one roll away bed per standard room applies 

11, Do rooms have air conditioner?

We have not air conditioner.

12, What TV channels can I get at a Chau Long Hotel?

Most of our hotels now have cable televisions installed with the full HD.

13, Do Chau Long hotel have connecting rooms?

Yes, our hotels offer connecting rooms. You will need to contact your chosen hotel directly to see if they have these rooms available to book.

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Amazing view from baconly

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Fanispan mountain view from Chau Long hotel

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Chau Long Sapa Hotel